Questions

  • Questions
  • CarLock FAQ

    All of your most commonly asked questions about the CarLock solution in one place.

If there is something you don't understand about CarLock, please let us know.
We will be more than happy to help you.

Pricing and ordering

  1. What payment methods do you support?
  2. Do you offer a money back guarantee?
  3. Do you offer a warranty on the CarLock device?
  4. How can I order CarLock?
  5. Do you charge a monthly fee?
    CarLock subscription covers all operational costs, including connectivity through the mobile network and CarLock Cloud updates and maintenance. CarLock offers you the most affordable subscription in comparison to other car tracking solutions on the market. Only $9.60 per month. No contract, no hidden costs. First month of use is free.

    Monthly $9.60
    1-year $113.00 + 20 free backup SMS
    100 backup SMS notifications $26.00
    100 backup Call notifications $26.00
  • First month of use is completely free.
  • No contract, no hidden costs.
  • Choose between monthly payments or annual plan.

How does it work?

  1. Is the location of the car shown in real time?
  2. What's the lag time between sensing an event and getting notified?
  3. Do I need to keep the app running for CarLock to work?
  4. Do I need to be close to my car for CarLock to work?
  5. Can CarLock be used to track other vehicles?
  6. Can I use CarLock on my motorbike?
  7. Can I lock/unlock my car with CarLock?
  8. How does the CarLock app affect my phone's battery life?
  9. What about my car's warranty?
  10. Does this get me any insurance premium reduction and if so from which insurers?
  11. Will the CarLock app notify the police if my car gets stolen?
  12. What happens if my subscription is not active for an extended period of time?

CarLock Device

  1. Is the CarLock device hard to install?
  2. Can I switch the device from one car to another?
  3. Do I have to charge the CarLock device?
  4. What happens when the CarLock device gets disconnected?
  5. Can the CarLock device affect my car's onboard computer in any way?
  6. How does the CarLock device affect the car battery?

Availability

  1. Is CarLock available in my country?
    CarLock covers and is available to order in the following countries:

    Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, France Caraibe, Georgia, Germany, Ghana, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, Tajikistan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, British Virgin Islands.
  2. Which phones does the CarLock app support?
  3. What about the app for Windows Phone and Blackberry?

OBD connector

  1. What is an OBD connector?
  2. How can I find my car's OBD connector?
  3. Is CarLock compatible with the OBD1 connector?

Collision Detection

  1. How can I enable the collision detection functionality?
  2. Where I can I manage my emergency contact phone numbers?
  3. Do I need to buy additional SMS backup notifications for the collision notification to work?

Data security

  1. Is my data secure?

How Does CarLock Compare to Other Products?

People don't respond to car alarms. Authorities estimate that 95% to 99% of all car alarms are false. CarLock will notify you directly.

 
Factory car alarm
Aftermarket car alarm with key fob
Classic GPS tracking solution
CarLock
Car theft attempt with stolen car key
Program new key - OBD port theft attempt
RF jamming attempt
Smart key relay attack
Cloned key attack